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Community Representative: Online Game
Date Listed 12-Apr-12
Address Montreal, QC H3A 0A3, Canada
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Job Type Full-Time
Reporting to the Customer Support Manager, you will be responsible for maintaining a happy, interested and challenged online community of players. Your main role is to be the voice of Infinite Game Publishing on our forums and different social media outlets. RESPONSIBILITIES • Communicate and engage with our community members via our forums, Facebook fan pages, Twitter and all other social media outlets • Act as a Moderator and Community Advocate • Respond to community feedback/questions in order to maintain positive interactions with the players • Maintain a consistent online presence • Educate users regarding Code of Conduct and Terms of Service • Gather information from players regarding bugs/glitches within the games and communicate regularly with the Game Masters/Development/QA teams • Be proactive to get issues resolved quickly under minimal supervision • Write a regular report summarizing trends, reactions and feedback from the community • Work with the Customer Support Manager and the Marketing department to identify emerging social media outlets REQUIREMENTS • High school diploma or any equivalent certification • Previous experience in community management/social medias • Previous experience in the games industry • An avid gamer • A keen interest/strong knowledge of social medias • Proactive in problems solving • High level of literacy in English • Ability to work in a fast-paced and start up environment • Bilingual, French and English, written and spoken

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